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Privacy Policy

Effective Date: December 16, 2025

Houston Electric (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://houstonelectricinc.com/ Please read this policy carefully. If you do not agree with the terms, please do not use our website.

1. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Information: Name, phone number, email address, and other contact details you provide when contacting us.
  • Non-Personal Information: Browser type, IP address, device information, and browsing behavior.
  • Cookies and Tracking Technologies: We may use cookies to enhance your browsing experience and analyze site traffic.

2. How We Use Your Information

We use the information collected for various purposes, including:

  • To provide and improve our services.
  • To communicate with you regarding inquiries, services, or promotions.
  • To comply with legal obligations and protect against fraudulent activities.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it in the following situations:

  • With Service Providers: Third-party vendors assisting us in operating our website and services.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred.

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You may have the following rights concerning your data:

  • The right to access, update, or delete your personal information.
  • The right to opt out of marketing communications.
  • The right to request restrictions on how your data is processed.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Houston Electric

Phone:
(580) 863-2863

Address:
416 Main St.
Garber, Oklahoma

Privacy Policy For SMS Communications

Effective Date: 08/07/2026

Company Name: Houston Electric Inc.

1. Information We Collect

We collect your mobile phone number when you or your account administrator enters it into our SCADA system to receive automated system alarms and critical account notifications.

2. How We Use Your Information

Your mobile phone number is used exclusively to send you critical SCADA system alerts, operational updates, and account notifications. We do not use your phone number for marketing or promotional purposes.

3. Third-Party Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Opt-Out

You can cancel the SMS service at any time. Simply text “STOP” to the phone number that sent you the message to automatically unsubscribe. Alternatively, you or your account administrator may request removal from the SMS program by contacting our technical support team via email at support@houstonelectricinc.com or by calling (580) 863-2863. Upon receiving a manual request, your mobile number will be removed from the active notification roster within 24 hours.

5. Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on SCADA system events. If you have questions about your text plan or data plan, contact your wireless provider.

6. Support

If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance or contact us directly at:

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